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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A popup will open. It contains exhaustive information about all the actions that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast selection of video tutorials explaining how to use our Control Panel. They're created for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, check out our comprehensive FAQ section, which contains questions asked by actual individuals and provides real solutions. We constantly "revamp" our FAQ database with new articles in an attempt to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, we have a great team of tech support engineers available 24-7-365 and ready to assist you with any query. Each trouble ticket you send will be answered in less than one hour (the average support ticket response time is approximately twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 53069

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com